Inspirational customer service stories

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Honestly, the job of customer service isn't always straightforward. In addition to having a detailed understanding of the products and processes of the business, the backend systems, the customer service staff also need empathy and understanding.

But…

A very special point in customer service is that we always come across the most inspiring stories where small concerns become a big difference for a brand.

Please take a few minutes to  experience these wonderful stories with Subiz .

Customer Story #1: Southwest Airlines
Southwest Airlines Customer Service Success

Southwest Airlines' greatest customer service story stems from a tragedy…

An elderly man received terrible news: his three-year-old grandson was beaten to death by his mother's boyfriend. The doctor and family decided to use this boy's organs to save another boy who was in a coma at 9:00 pm the next day.

That also means that his grandfather has very little time to say goodbye one last time, because he still has to travel from LA to Tucson, then take a plane to Denver. Fortunately, when he contacted Southwest Airlines, he was prioritized for a last-minute flight after explaining his special situation.

After all efforts, he was at the airport 2 hours before the plane took off, but the bad luck did not seem to stop. That day, the airport was extremely crowded, forcing him to wait tiredly and nervously in long lines and by the time he reached the exit, he was 12 minutes late.

We all know very strict regulations of airlines, especially about departure time. Every second that passes while on the plane, there are hundreds of people waiting and expecting the plane to be on time. But this was an exception, the pilot refused to take off before he arrived.

The flight was scheduled to depart at 11:50, it finally took off at 12:02. When entering Job Function Email List the cockpit to express his infinite gratitude to the crew, the captain shared: "Other passengers may not be able to go without me, but, I will not be able to take off the plane if it is not. without him. Now, relax! We'll help you get there. Once again, my condolences to the family!”



It is difficult to judge this brave act of the captain. You could be fired! But, fortunately, Southwest Airlines expressed support and pride in doing this. Truly a happy story!

Customer Story #2: Zappos
Zappos has long been known for its impeccable customer service , far exceeding the expectations of many customers. However, the story below is extremely special and more wonderful than what we already know.

The story is about a woman whose legs are numb and very sensitive after some medical intervention. Because of that, most of her previous shoes became inappropriate. This is also the reason why she decided to order six new pairs of shoes from Zappos, in the hope that one of them could improve the situation.

After receiving the shoes, she was forced to contact Zappos for further instructions on the return procedure and to explain her case.

Albert Rudolph

强烈支持楼主ing……

上清雁荷

顶起

华清凡云

楼主加油，我们都看好你哦。